LEGAL INFORMATION

The following pages contain all relevant information about your order: General Terms & Conditions of Business (GTC), shipping information, data protection, information on your right of withdrawal, etc. Please read these documents carefully.

Terms of warranty

ANSMANN

In addition to the statutory warranty, Ansmann grants you an extended manufacturer’s guarantee for certain designated products in accordance with the following guarantee conditions:

  1. ANSMANN AG guarantees freedom from defects, usability and durability of the materials used for the duration of the respective guarantee period.
  2. The guarantee period starts on the date on which the product is purchased and applies throughout the whole of the European Union. The precise guarantee period is stated in the product description.
  3. Guarantee claims must be brought forward immediately once you become aware of the defect and within the guarantee period.
  4. ANSMANN AG will fulfil a valid guarantee claim according to its discretion, free of charge, by means of a repair or exchange during the guarantee period. In case of an exchange, the old product will be replaced by a product of the same design, quality and type. Should the product concerned no longer be manufactured at the time of the defect notification, ANSMANN AG is entitled to deliver a similar product. Exchanged devices or parts of devices shall become the property of ANSMANN AG. The fulfilment of claims under the guarantee shall not lead to an extension of the guarantee period and shall not give rise to a new guarantee.
  5. Guarantee claims shall be excluded in case of damage due to:
    • Incorrect handling
    • Normal wear and tear
    • Chemical substances
    • Force majeure
    • Interventions which were not carried out by our technical service department
    • Unilateral/unauthorised repair attempts
    • Non-compliance with the operating instructions
    • Non-compliance with the safety precautions which apply to the product
    • Use of force (e.g. blow, impact, fall)
    • Sending in packaging that is not suitable for transportation
    In addition, accessories which do not form part of the basic equipment of the product are excluded from the guarantee
  6. In case of a justified claim under the guarantee, please send the defective product together with the relevant service card and purchase receipt in a carriage-paid parcel to the following address:
    ANSMANN AG
    Industriestraße 10
    97959 Assamstadt (Germany)
  7. You are entitled to the guarantee which has been granted in addition to your statutory rights, which are not affected by this.

Balzer

The Balzer company offers you a 5-year warranty against manufacturing and material defects for reels of the Adrenalin series..

If you need to place a warranty claim, just send the defective reel to Askari together with the warranty certificate and the invoice.

Deerhunter

Deerhunter offers you a 5-year warranty against manufacturing defects for Deer-Tex® Membrane..

To place a warranty claim, send the corresponding product to Askari together with the warranty label/hangtag and the invoice.

Please note: The Deer-Tex®-Membrane warranty covers manufacturing defects only and applies exclusively to the following products: Almati, Cumberland and Mallard (excl. Art. 203688).

Kogha

Askari provides a special 5-year warranty for all articles that bear the logo shown here. Warranty claims will be honoured independently of statutory liability and rights. If an article fails due to product defects within the extended five-year warranty period, which begins on the date of purchase, the buyer will receive a free replacement. For this purpose, the defective product must sent back to Askari at the buyer's expense (with sufficient postage) together with proof of purchase.

Lago

Askari provides a special 5-year warranty for all articles that bear the logo shown here. Warranty claims will be honoured independently of statutory liability and rights. If an article fails due to product defects within the extended five-year warranty period, which begins on the date of purchase, the buyer will receive a free replacement. For this purpose, the defective product must sent back to Askari at the buyer's expense (with sufficient postage) together with proof of purchase.

LED Lenser

Scope of warranty
LED Lenser provides a five-year warranty (seven years if product is registered) for all its products beginning on the day of purchase, except for products of the Solidline series and LED Lenser K1 and K2. This warranty does not apply to alkaline batteries, holsters, pouches, remote switches, colour filters, imprints, or surface coatings. For the proper functioning of rechargeable batteries LED Lenser offers a warranty period of 24 months. Claims under this warranty are valid only if the product presents no damages or signs of wear caused by use different from that intended by the manufacturer, nor any evidence of repairs or other interventions by the customer or by repair shops not authorized by the manufacturer. Damages caused by leaking batteries do not constitute a product defect. Please contact the respective battery manufacturer with claims for such damages. This warranty only provides for replacement and repairs. No further claims—in particular, compensation for damages—can be derived from this warranty. The warranty period will neither be extended nor renewed when warranty services are rendered.

Warranty claims
If, against all expectations, your product exhibits a defect within the warranty period, please contact our representative in your country and present them with your original proof of purchase (must include date of purchase and name of retailer). For contact details visit https://www.ledlenser.com/en/exclusive-territory-list
You must send your returns at your own expense. Collect-on-delivery (COD) returns will not be accepted!

Warrantor
This warranty is provided by LED Lenser GmbH & Co.KG (LED Lenser), Kronenstr. 5-7, 42699 Solingen, Germany.

Warranty jurisdiction
This warranty is valid in conjunction with and in addition to your contractual or statutory rights vis-a-vis your retailer under your country's legislation. Claims deriving from said rights must be presented to your retailer.

Charges
Replacements or repairs covered by this warranty are free of charge. However, this does not apply to the costs incurred in returning the product to us. If a warranty claim is presented and during the product check the manufacturer or the responsible customer service unit determines that there is no defect or that the warranty claim is invalid for one of the aforementioned reasons, we reserve the right to charge you a service fee of £20. This does not apply if under your given circumstances you were unable to determine that the claim was invalid.

Miscellaneous
This warranty is valid worldwide and is subject to the laws of the Federal Republic of Germany.

For more information, visit:
https://www.ledlenser.com/uk/products/service-warranty/

Noblex

30 years
The NOBLEX brand name is synonymous with high quality. This is why we as manufacturers—in addition to fulfilling the statutory obligations of the seller vis à vis the buyer—offer an additional 30-year warranty on NOBLEX devices, with the following coverage:

  1. In the first 5 years after purchase, we bear the costs of labour and materials for defects caused by faulty materials or workmanship. We reserve the right to decide whether to repair or replace the defective products
  2. In the following 25 years, we only bear the costs of materials.
  3. The warranty period begins when the buyer receives the product.
  4. This warranty does not cover damage from wear and tear, nor any wearing parts such as rubber reinforcements, leather coverings, carrying straps, bags, pockets, eyecups, or other accessories. This exclusion also extends to damages which do not impair normal use of the device.
  5. Warranty claims will not be honoured in case of interventions and repairs by repair services not authorized by our company or if the manufacturer's reference number is missing.
  6. For a warranty claim to be honoured, the optical device must be sent at your own expense to the agency cited on the back of this document, together with this document and a written description of the defect.
  7. Please address and sign this document, attach a record of the date of purchase provided by the seller and present your warranty claim to the agency cited below.
  8. All statutory rights derived from defects of the sold object at transfer of risk and any contractual rights of the buyer vis à vis the seller retain their validity in addition to the warranty extended by us. This provision applies irrespectively of whether a warranty claim arises and whether a warranty claim is made.
  9. The laws of the Federal Republic of Germany shall apply.
  10. The place of jurisdiction is Frankfurt (Main), Germany, if the buyer is a merchant, a legal person under public law or a special fund under public law.
We explicitly point out that it is impossible to comply with GDPR legislation if contact is made per WhatsApp. Data may be passed on to third parties. We require your consent in order to process your warranty claim.

10 years
The NOBLEX brand name is synonymous with high quality. This is why we as manufacturers—in addition to fulfilling the statutory obligations of the seller vis à vis the buyer—offer an additional 10-year warranty on NOBLEX devices, with the following coverage:

  1. In the first 5 years after purchase, we bear the costs of labour and materials for defects caused by faulty materials or workmanship. We reserve the right to decide whether to repair or replace the defective products.
  2. In the following 5 years, we only bear the costs of materials.
  3. The warranty period begins when the buyer receives the product
  4. This warranty does not cover damage from wear and tear, nor any wearing parts such as rubber reinforcements, leather coverings, carrying straps, bags, pockets, eyecups, or other accessories. This exclusion also extends to damages which do not impair normal use of the device.
  5. Warranty claims will not be honoured in case of interventions and repairs by repair services not authorized by our company or if the manufacturer's reference number is missing.
  6. For a warranty claim to be honoured, the optical device must be sent at your own expense to the agency cited on the back of this document, together with this document and a written description of the defect.
  7. Please address and sign this document, attach a record of the date of purchase provided by the seller and present your warranty claim to the agency cited below.
  8. All statutory rights derived from defects of the sold object at transfer of risk and any contractual rights of the buyer vis à vis the seller retain their validity in addition to the warranty extended by us. This provision applies irrespectively of whether a warranty claim arises and whether a warranty claim is made.
  9. The laws of the Federal Republic of Germany shall apply.
  10. The place of jurisdiction is Frankfurt (Main), Germany, if the buyer is a merchant, a legal person under public law or a special fund under public law.
We explicitly point out that it is impossible to comply with GDPR legislation if contact is made per WhatsApp. Data may be passed on to third parties. We require your consent in order to process your warranty claim.

5 years
The NOBLEX brand name is synonymous with high quality. This is why we as manufacturers—in addition to fulfilling the statutory obligations of the seller vis à vis the buyer—offer an additional 5-year warranty on NOBLEX devices, with the following coverage:

  1. In the first 2 years after purchase, we bear the costs of labour and materials for defects caused by faulty materials or workmanship. We reserve the right to decide whether to repair or replace the defective products.
  2. In the following 3 years, we only bear the costs of materials.
  3. The warranty period begins when the buyer receives the product.
  4. This warranty does not cover damage from wear and tear, nor any wearing parts such as rubber reinforcements, leather coverings, carrying straps, bags, pockets, eyecups, or other accessories. This exclusion also extends to damages which do not impair normal use of the device.
  5. Warranty claims will not be honoured in case of interventions and repairs by repair services not authorized by our company or if the manufacturer's reference number is missing.
  6. For a warranty claim to be honoured, the optical device must be sent at your own expense to the agency cited on the back of this document, together with this document and a written description of the defect.
  7. Please address and sign this document, attach a record of the date of purchase provided by the seller and present your warranty claim to the agency cited below.
  8. All statutory rights derived from defects of the sold object at transfer of risk and any contractual rights of the buyer vis à vis the seller retain their validity in addition to the warranty extended by us. This provision applies irrespectively of whether a warranty claim arises and whether a warranty claim is made.
  9. The laws of the Federal Republic of Germany shall apply.
  10. The place of jurisdiction is Frankfurt (Main), Germany, if the buyer is a merchant, a legal person under public law or a special fund under public law.

We explicitly point out that it is impossible to comply with GDPR legislation if contact is made per WhatsApp. Data may be passed on to third parties. We require your consent in order to process your warranty claim.

Agency/contact possibilities in repair and warranty cases:
https://www.noblex-germany.com/index.php/en/service/repair

Riverman

Askari provides a special 5-year warranty for all articles that bear the logo shown here. Warranty claims will be honoured independently of statutory liability and rights. If an article fails due to product defects within the extended five-year warranty period, which begins on the date of purchase, the buyer will receive a free replacement. For this purpose, the defective product must sent back to Askari at the buyer's expense (with sufficient postage) together with proof of purchase.

Silverman

Askari provides a special 5-year warranty for all articles that bear the logo shown here. Warranty claims will be honoured independently of statutory liability and rights. If an article fails due to product defects within the extended five-year warranty period, which begins on the date of purchase, the buyer will receive a free replacement. For this purpose, the defective product must sent back to Askari at the buyer's expense (with sufficient postage) together with proof of purchase.

Sportex

We are happy that you have chosen a Sportex quality product. We trust that it will provide you with long-term satisfaction and excellent performance on the water. As an bonus, Sportex offers you a very special warranty for its outstanding rods.

Specifically, this means that you receive a 10-year manufacturer's warranty on your new rod blank. Attached components, such as rings and reel seats, are covered by the statutory 2-year legal warranty.

If despite all care and diligence your rod develops a defect, Sportex will, of course, repair it as soon as possible. To ensure this, we request that you register your rod immediately after purchasing it. Information recorded during registration makes it easy to match the warranty to your product and speeds up processing.

You will find a registration number on the front of your warranty card. This number is unique and has been assigned exclusively to your rod. Please fill in the "Rod Model"space using the model designation inscribed on the rod or case. The model designation always begins with 2 letters and ends in a 4-digit numeric code. You can also register your product here online.

Steiner

Steiner products are divided into two categories, i.e. the Expert Class and the Professional Class. Steiner offers a 30-year warranty for its Expert-Class products and a 10-year warranty.

Users who place their trust in STEINER attest to the precision, sturdiness and functionality of its products. The long-term warranty on Steiner products is valid worldwide and begins when the binoculars, monocular or scope are handed over to the user. File your warranty pass carefully. If you need to place a claim, fill the pass out completely and send it to Steiner together with your binoculars, monocular or scope.

We ask for your understanding that no warranty can be provided by Steiner for wearing parts such as rubber reinforcements, carrying straps, eyecups, or protective caps.